Transport for LondonLost property
When reporting lost property, please provide a detailed description. Due to the high volume of enquiries, please include any unique characteristics rather than giving a generic description such as 'set of keys' as this will ensure your enquiry has the greatest chance of success. Mobile phone enquiries require either a SIM card number or IMEI number, which can be obtained from your airtime provider.
Bus
DLR
London Overground
London Underground
Minicab (private hire vehicle)
River services
Taxi (black cab)
Tram
Victoria Coach Station
Visiting the Lost Property Office
Bus
Property found on buses or at bus stations may be held locally for a few days before being sent on to TfL's Lost Property Office. Property usually arrives between two and seven days after it was lost.
If you have lost your property within the past two days you may telephone or visit the supervisor's office at the bus station or garage where you lost your property, or the station or garage which manages the route you were travelling on.
You can also use the TfL lost property form to find out if your property has been found.
DLR
Property lost on Docklands Light Railway is kept in the Security Hut at the DLR offices at Poplar station, which can be contacted 24 hours a day on 020 7363 9550.
Lost property is held at Poplar for 48 hours, after this period it is then forwarded on to TfL's Lost Property Office. You can use the TfL lost property form to find out if your property has been found.
If you have lost money in one of the DLR ticket machines, please complete the DLR lost money form.
London Overground
Property found on London Overground trains or stations may be held locally for a few days before being sent on to TfL's Lost Property Office, typically arriving between two and seven days after it was lost.
If you have left your property at a specific station within the past two days, you can enquire at the station's ticket office, or use the TfL lost property form.
London Underground
Property found on London Underground trains or stations may be held locally for a few days before being sent on to TfL's Lost Property Office, typically arriving between two and seven days after it was lost.
If you have left your property at a specific station within the past two days, you can enquire at the station's ticket office, or use the TfL lost property form.
Minicab (private hire vehicle)
Property found in minicabs is held at the relevant operator's office, where a record of lost property is kept.
Please contact the company that you booked your car with to check if they have found your property.
River services
Property found on boats are held by the service operator at their offices. If you have lost your property on a boat, you should contact the company concerned.
If you left your property on a TfL pier, please enquire at the pier concerned or telephone 020 7941 2400.
Taxi (black cab)
Property found in London taxis (black cabs) is handed in to a police station by the driver before being forwarded to TfL's Lost Property Office. Property can take up to seven days to arrive when sent from police stations.
You can use the TfL lost property form to find out if your property has been found.
Tram
Property found on Tramlink services is forwarded to the Tramlink offices. Customers can enquire about lost property at the Tramlink Shop from Monday-Friday between 09:00-17:00 at Unit 5, Suffolk House, George Street, Croydon CR0 1PE, or telephone the offices on 020 8681 8300.
We are required to retain items of lost property for a minimum of 28 days except for any perishable items, which are disposed of after 24 hours. In practice, we may hold items longer than this depending on available storage space. If an item remains unclaimed after 28 days we will dispose of it either through our nominated charity or, if the item is of no use to them, it is disposed of as rubbish.
Victoria Coach Station
If you have lost property at Victoria Coach Station within the last seven days, please call 020 7730 3466. You can also enquire in person at the Help point opposite gate 21 in the Departures terminal at Victoria Coach Station between 08:00-20:00.
You can also use the TfL lost property form to find out if your property has been found.
If you have lost property on a coach, then you must contact the relevant coach operator directly.
Visting the Lost Property Office
Lost property enquiries are searched for a period of 21 days from the submitted date of loss. All enquiries will be responded to whether or not they have been succesful. If you follow up on an enquiry, please ensure the operator is aware of your original enquiry.
If you are picking property up for another person, their written authorisation will be required. Personal Identification will be required in all cases of property collection. In line with legislation, charges are made for restoring property to customers.
TfL Lost Property Office
200 Baker Street
London NW1 5RZ
Telephone: 0845 330 9882 (08:30-16:00, Monday-Friday except Bank Holidays)
