Dial-a-Ride

Dial-a-Ride is a door-to-door transport service for disabled people who can't use buses, trains or the Tube.

It can be used for all sorts of journeys, making it easier to go shopping, visit friends and attend doctor's appointments.

You can find out more about the service and who is eligible for membership in Assisted Travel.

Performance

Read the latest figures for Q4 2008/09 (6 December 2008 - 31 March 2009).

354,400 journeys completed
90.3 per cent of journey requests scheduled (excluding cancellations of scheduled trips which were exceptionally high due to severe weather in early Feb)
64 per cent of calls answered at first attempt (most recent MTS figure - Q4 2008/09)

Area of service/performance	Customer Satisfaction Ratings (out of 100)
Overall service	92
Booking process	74
Telephone operator helpfulness/courtesy	87
Punctuality of bus arrival	90
Driver helpfulness/courtesy	95
Ease of getting on the bus	91
Ease of getting off the bus	92
Smoothness and freedom from jolting during the journey	88
Exterior cleanliness of vehicle	92
Interior cleanliness of vehicle	94