Transport for LondonFreedom of information
From 1 January 2005, any information held by TfL and its subsidiary companies is accessible by the public on written request, subject to certain limited exemptions.
Classes of information already made available by TfL are listed in the Transport for London Publication Schemes.
How to request information
Requests for information not listed in the Publication Schemes must be made in writing, detailing the information sought and giving an address for the response. Email or fax communication is also acceptable.
Requests will be dealt with as quickly as possible and within the Freedom of Information Act's statutory timescales. They may sometimes be passed to partner organisations within the Greater London Authority, for some or all of the information requested. Applicants will be advised if this happens.
If a fee is payable, applicants will be notified and payment will be required before a response is provided. Read more about charges.
Requests for information should be addressed to one of the following divisions:
TfL Central Customer Services
Floor 23, Empress State Building
Empress Approach
London SW6 1TR
Tel: 020 7222 5600
Email: enquire@tfl.gov.uk
London Underground Customer Service Centre
55 Broadway
London SW1H 0BD
Tel: 0845 330 9880
Email: enquiry.tube@tfl.gov.uk
Surface Transport Customer Services
Floor 4, Palestra
197 Blackfriars Road
London SE1 8NJ
Tel: 0845 300 7000
Email: surfacecustomerservices@tfl.gov.uk
