Contact details

If you wish to write to us with an enquiry, you can contact us at the following addresses.

Customer service

Congestion Charging
PO Box 2985
Coventry
CV7 8ZR

Discount registration or payment enquiries

Congestion Charging
PO Box 2982
Coventry
CV7 8WR

Fleet registration enquiries

Congestion Charging
PO Box 2983
Coventry
CV7 8XR

Penalty charge enquiries

Congestion Charging
PO Box 2984
Coventry
CV7 8YR

Please note any Representations against Penalty Charge Notices (PCNs) should be made in writing as per the instructions on the PCN and sent to the address above.

Contact by telephone

If you would prefer to contact us by telephone, you can call 0845 900 1234 (calls to our 0845 number are charged at no more than 4 pence per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check the rate with your network provider).

International callers should dial +44 20 7649 9122

Textphone 020 7649 9123 if you have impaired hearing

You can send a fax to 020 7649 9121

Please note Representations against Penalty Charge Notices cannot be accepted by phone or fax.