Transport for LondonRefunds and reimbursements
Refunds
You cannot request a refund for unused days in the past, or for single or weekly pre-payments.
We must receive your refund request at least seven charging days before the period you are claiming a refund for. For example, if you have pre-paid the charge for September and it is 1 September you can claim a refund from September 8-30.
A refund request must include a payment receipt or receipt number, or a copy of your V5C registration document (log book) sent to you by the DVLA.
There is a £10 administration charge for refund requests.
Request refund form (PDF 65KB)
Reimbursements
NHS patients
Patients who are clinically assessed as being too ill to travel to an appointment on public transport may be eligible to claim a reimbursement of the Congestion Charge from their treating hospital.
Am I eligible for the Congestion Charging NHS reimbursement scheme? (PDF 3.6MB)
NHS staff and fire-fighters
NHS staff and fire-fighters may also be able to claim a reimbursement of the Congestion Charge from their employers for certain operational journeys undertaken as part of their work.
If you want further information on the above, please go to the Common questions page and enter information which
is relevant to you in the 'keyword search' box for example 'NHS' or 'firemen'.
