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Transport for London

Together for London shop

The Together for London online shop at http://shop.togetherforlondon.org/ is owned and operated by Transport for London in partnership with Internova UK Ltd.

The following legal Terms and conditions apply to your use of the Together for London online shop:

Please read through each of them and if you do not agree with them, do not order from the online shop.  In particular, your attention is drawn to TfL's disclaimers and limits on liability. If you place an order, by doing so you agree to be bound by the above Terms and conditions.

We advise you to keep a copy of these Terms and conditions and your order details for your future reference. We have endeavoured to make these Terms and conditions printer friendly and invite you to print them when placing your order. If there is any conflict, inconsistency or ambiguity between any of the Terms and conditions applicable to the online shop listed above, the Terms and conditions set out below will take precedence.

Contacting us

TfL is a functional body of the Greater London Authority, reporting to the Mayor of London.  TfL's main address is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL, United Kingdom. More information about TfL can be found at www.tfl.gov.uk.

For all customer service enquiries or returns, please contact Together for London Customer Services:

Telephone: 0800 9520089 
Email: shop@tfl.gov.uk
Postal address for enquiries or returns:
Together for London Customer Services
c/o Internova UK Ltd
Provident Works
Newdigate Street
Nottingham
NG7 4FD

How to order

All orders for products from the Together for London online shop must be placed using the shopping basket facility provided on the website.  When you submit your order, you are offering to purchase products from us at the prices indicated on this website. 

To make your order you will be directed to a secure website operated by our provider of online payment facilities where you can enter your payment information. Please do not email your card details to us as we can only take payment via the website. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen displaying the details relating to your order.

We will acknowledge receipt and acceptance of your order by email. The contract between us is not formed until we confirm that we have accepted your order. If you discover you have made a mistake with your order please contact us immediately. 

If you are under 18, please get your parent/guardian's permission before ordering. The Together for London online shop is not intended for use by children under 13 years of age.

Method of payment

The prices indicated on our website include VAT in the UK which may be payable in respect of the products unless otherwise stated. Payment is due in pounds sterling.

You can pay for products from the Together for London online shop using Visa, Master Card, or Maestro credit and debit cards.  We are unable to accept payment by Amex, Electron cards, cheques, cash or postal orders. We can only process your order if you enter the card holder's name as it is shown on the card being used for payment and the postcode that appears on the card statement. It is your responsibility to ensure that the payment details you enter on the website are correct and complete. Neither TfL nor Internova is responsible for supplying products if the details you submit when making your order are incorrect or incomplete.

No payment will be deemed to have been made until we have cleared funds and we will not accept your order or despatch the products until we receive payment in full.

Pricing and availability of products

The prices on this website are checked regularly to ensure they are accurate and up-to-date. However, if we find they have changed when we receive your order we will contact you and ask if you wish to proceed. 

We do our best to ensure that all products shown on our website are available to order. If, however, any product you order is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date. In addition, if the products that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed.

Postage

We aim to despatch your order within seven working days of receiving it, but we cannot give an exact delivery date. We will arrange for delivery of the products either by Royal Mail first class post or by courier, depending on the products purchased. Please refer to the delivery details on the website for further information and our delivery charges.

Please allow up to 28 days for delivery. If you have not received the products you ordered within 28 days please let us know as soon as possible. You may cancel the order and we will refund any money paid by you if we have not delivered your products within 28 days.

The products will be delivered to the address of the holder of the credit or debit card used to make the purchase, or a different address if specified by you when making your order. If you order more than one product  in a single order then they may be despatched separately and arrive with you at different times.

Overseas orders

Unfortunately, at the current time we are unable to accept orders from, or deliver to, the following countries:

When ordering goods from this website for delivery outside the UK you may be subject to import requirements, duties and taxes. Any import charges must be borne by you - we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information of any relevant charges.

You are responsible for complying with all laws and regulations of the country in which you are importing the goods. Please be aware that cross-border deliveries may be subject to opening and inspection by customs authorities and delivery times can be affected due to packages being inspected by customs.

Returns policy and your right to cancel

Returns Policy 
You should inspect the products when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, either to us or the manufacturer (at our option), at no cost to you. 

If the products are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the products, or if neither is possible we will refund the price paid by you for the products. If you would prefer repair or replacement of the products please contact us and we will accommodate you where this is reasonably practicable.

In addition to your right to return defective or damaged products, if for any reason you are unhappy with your purchase you can return it to us in its original condition at any time within 30 days of the date you received the product and we will issue a full refund of the price you paid for the product.

Cancellation
If you are a consumer (ie you are not purchasing either wholly or in part for your business or you are not a business), in addition to your other legal rights you have the right to cancel an order and receive a full refund from us. However, this does not apply to orders for products which have been designed to your specification or personalised for you in any way.

You may choose to exercise your right to cancel within seven working days, starting on the day after the date when the products are delivered to you. If you wish to cancel your order please contact us stating your order reference number. If you choose to return any products under this right to cancel, you will be responsible for returning the products to us. However, we will cover the cost of you returning any products that we have provided as a substitute for defective products that you ordered.

Please send all returns with a covering letter stating your order reference number and accompanied by the original delivery note to the above address for returns. Whenever you return products to us, please ensure as far as possible that they are unused, unopened and in their original packaging (with any seals and shrink-wrap intact). We recommend that you return goods by recorded delivery. All refunds will be made to the card which you originally used for the purchase.

Nothing in these Terms and conditions affects any other legal rights you may have to reject or return products, for example where the goods we supply are faulty or not what you ordered.

Our liability to you

Nothing excludes TfL's liability (if any) to you for:

We will make every effort to perform our obligations under these Terms and conditions but we cannot be held responsible to you for any failure or delay, or for the consequences of any failure or delay, in the performance of our obligations due to any event beyond our reasonable control. 

We are only liable to you for losses which you suffer as a result of a breach of these Terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these Terms and conditions - for example, if you and we could not have contemplated those losses before or when we enter into a contract. 

Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost profits or business interruption. 

Data protection and privacy

Please refer to TfL's Privacy statement for general information about how TfL uses and protects your personal details. In addition, please note the following information about how TfL uses your personal details specifically in connection with the Together for London online shop.

The types of personal information we collect from you when you order from the online shop are as follows:

We use this information for the following purposes:

We will never disclose or sell your personal information to any other organisation without your express permission except to: (1) our partner, Internova, for the purposes of carrying out maintenance of this website, (2) our provider of online payment facilities in connection with processing your orders from the online shop, (3) to couriers and other subcontractors for the purpose of supplying products, and (4) as set out in our Privacy statement and Community Rules. We will never disclose your email address on the website or to any third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you think any information we have about you is incorrect or incomplete, please contact us as soon as possible. We will correct or update any information as soon as we can. Our contact details for these purposes are set out in our Privacy statement.

Other information of which you need to be aware

Any notices we send to you will be sent to the most recent email address or postal address provided to us by you. Neither of us intend that these Terms and conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

These Terms and conditions and all communications between us will be conducted in the English language.

The laws of England and Wales apply to these Terms and conditions. 

If any disputes arise between you and us in relation to your order(s) and you want to take court proceedings, you must do so in the courts of England and Wales.

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